Support

Three Ways to Contact MakerGear Support:

Please read the instructions to the right prior to contacting support.

1. By Phone at 216-508-4025 (9AM - 4PM ET). For sales and general inquiries contact MakerGear at 216-765-0030 (9AM - 5PM ET).

or

2. Submit a support ticket using the orange button on the bottom right-hand corner of your browser. 

or

3.  Send an email to support@makergear.com.

Email technical support hours are normally Monday - Friday 8:00AM - 5:00PM ET.

During business hours, we typically respond within 2-3 hours. It can, however, take up to 48 hours to receive a response. Weekend support requests are typically handled on Monday morning. MakerGear technical support is located in Beachwood, Ohio (Cleveland suburb).

 

Resources:

User Guide—This guide walks you through unboxing through slicing your 3D models into .gcode.

MakerGear Forum —MakerGear is very fortunate to have a community of users who always impress us with their helpfulness.

MakerGear Support —Prior to contacting MakerGear support, please have the following ready:

  • Your contact information, including email and phone number.

  • Your serial number (located on the back of your printer), your MakerGear order number (if applicable), and the name of the person who registered the printer. 
  • A detailed explanation of the problem you're experiencing. If it is an extrusion problem, include the type/color of the filament you are using, the extrusion temperature, and the software you are using to run the printer. Well-lit, in-focus photos and/or video are very helpful.

Please be aware that we cannot provide support related to extrusion issues if you are using third-party filament.   

Thank you!

 

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