Support

This page is for technical support. For information on purchasing a printer, or sales inquires, please visit our  General Contact Page

Click here to visit the MakerGear Knowledge Base

Three Ways to Contact MakerGear Support:

1. By Phone:

  • Support: 216-508-4025 (9AM - 4PM EST).
  • Sales and General Inquiries: 216-765-0030 (9AM - 5PM EST).

2. Submit a support ticket using the orange button on the bottom right-hand corner of your browser. 

3.  Send an email to support@makergear.com.

Please keep your original box and foam. If you need to return your printer to us for any reason and do not have this original packaging, there will be a cost ($100 USD within the US) for us to send a new box and foam out to you.

Email technical support hours are normally Monday - Friday 8:00AM - 5:00PM ET.

During business hours, we typically respond within 2-3 hours. It can, however, take up to 48 hours to receive a response. Weekend support requests are typically handled on Monday morning. MakerGear technical support is located in Beachwood, Ohio (Cleveland suburb).

 

Resources:

User Guide—This guide walks you through unboxing through slicing your 3D models into .gcode.

MakerGear Forum —MakerGear is very fortunate to have a community of users who always impress us with their helpfulness.

MakerGear Support —Prior to contacting MakerGear support, please have the following ready:

  • Your contact information, including email and phone number.

  • Your serial number (located on the back of your printer), your MakerGear order number (if applicable), and the name of the person who registered the printer. 
  • A detailed explanation of the problem you're experiencing. If it is an extrusion problem, include the type/color of the filament you are using, the extrusion temperature, and the software you are using to run the printer. Well-lit, in-focus photos and/or video are very helpful.

Please be aware that we cannot provide support related to extrusion issues if you are using third-party filament.   

Thank you!

 

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