1. By Phone:
2. Submit a support ticket using the orange button on the bottom right-hand corner of your browser.
3. Send an email to firstname.lastname@example.org.
Please keep your original box and foam. If you need to return your printer to us for any reason and do not have this original packaging, there will be a cost ($100 USD within the US) for us to send a new box and foam out to you.
Email technical support hours are normally Monday - Friday 8:00AM - 5:00PM ET.
During business hours, we typically respond within 2-3 hours. It can, however, take up to 48 hours to receive a response. Weekend support requests are typically handled on Monday morning. MakerGear technical support is located in Beachwood, Ohio (Cleveland suburb).
User Guide—This guide walks you through unboxing through slicing your 3D models into .gcode.
MakerGear Forum —MakerGear is very fortunate to have a community of users who always impress us with their helpfulness.
MakerGear Support —Prior to contacting MakerGear support, please have the following ready:
Your contact information, including email and phone number.
Please be aware that we cannot provide support related to extrusion issues if you are using third-party filament.