This page is for technical support. For information on purchasing a printer, or sales inquires, please visit our  General Contact Page

Click here to visit the MakerGear Knowledge Base

Three Ways to Contact MakerGear Support:

Please read the instructions to the right prior to contacting support.

1. By Phone at 216-508-4025 (9AM - 4PM ET). For sales and general inquiries contact MakerGear at 216-765-0030 (9AM - 5PM ET).


2. Submit a support ticket using the orange button on the bottom right-hand corner of your browser. 


3.  Send an email to

Email technical support hours are normally Monday - Friday 8:00AM - 5:00PM ET.

During business hours, we typically respond within 2-3 hours. It can, however, take up to 48 hours to receive a response. Weekend support requests are typically handled on Monday morning. MakerGear technical support is located in Beachwood, Ohio (Cleveland suburb).



User Guide—This guide walks you through unboxing through slicing your 3D models into .gcode.

MakerGear Forum —MakerGear is very fortunate to have a community of users who always impress us with their helpfulness.

MakerGear Support —Prior to contacting MakerGear support, please have the following ready:

  • Your contact information, including email and phone number.

  • Your serial number (located on the back of your printer), your MakerGear order number (if applicable), and the name of the person who registered the printer. 
  • A detailed explanation of the problem you're experiencing. If it is an extrusion problem, include the type/color of the filament you are using, the extrusion temperature, and the software you are using to run the printer. Well-lit, in-focus photos and/or video are very helpful.

Please be aware that we cannot provide support related to extrusion issues if you are using third-party filament.   

Thank you!