Support

 

We're Here to Help

In addition to assistance from our helpful community of MakerGear experts, MakerGear users can reach our top-notch technical support services, who will happily assist you with any questions or concerns that cannot be addressed by our community. Simply follow the instructions below in order to reach our support team.

 

Before contacting us about your new machine, please read the User Guide included with your machine. Please be aware that we cannot provide support related to extrusion issues if you are using third-party filament. 

To receive assistance from our Support team:

1.  Submit a support ticket using the orange button on the bottom right-hand corner of your browser. Be sure to include your M2's serial number (if applicable), which is located on the back of the machine. 

or

2.  Send an email to support@makergear.com and be sure to include:

  • A detailed explanation of the problem you're experiencing. If it is an extrusion problem, include the type/color of the filament you are using, the extrusion temperature, and the software you are using to run the printer. Well-lit, in-focus photos and/or video are very helpful.

  • Your contact information, including email and phone number.

  • The order number or the full name of the person who placed the order. If you did not make the purchase directly from MakerGear, please indicate where you made the purchase.

 

*M2 serial numbers are located on the back of the printer.

Technical support hours are normally Monday - Friday 9:00AM - 5:00 PM EST. During business hours, we typically respond within a 2-3 hours. It can, however, take up to 48 hours to receive a response. Weekend support requests are typically handled on Monday mornings.  

Thank you!